Privacy policy

Privacy policy
Last updated: 15 October 2026

MORVÉ ("we", "us") runs the online store at morve.co.za. This policy explains how we collect, use and protect your personal information, in line with the Protection of Personal Information Act, 2013 (POPIA).

What we collect
- Contact details: your name, email address, phone number, and delivery and billing addresses.
- Order details: what you bought, when, and how much you paid.
- Payment confirmation: our payment provider processes your card or bank details. We never see or store your full card number.
- Messages you send us, such as support emails.
- Website data: your device, browser, IP address and how you use our site, collected through cookies.

Why we use it
- To process, deliver and support your order, including returns and refunds.
- To contact you about your order.
- To prevent fraud and keep our store secure.
- To send you marketing emails, only if you have agreed to receive them. You can unsubscribe at any time using the link in every email.
- To meet our legal obligations.

Who we share it with
We only share what is needed with the service providers that help us run the store: Shopify, which hosts our store; our payment provider; our delivery partners; and our email and analytics tools. We do not sell your personal information.

Information stored outside South Africa
Some of our service providers, including Shopify, store information on servers outside South Africa. We only use providers that protect personal information to a standard similar to POPIA.

How long we keep it
We keep order records for as long as the law requires for tax and accounting, and other information only for as long as we need it for the reasons above.

Keeping it safe
We use reasonable security measures to protect your information. No website can be completely secure, so please do not email us sensitive details such as card numbers.

Your rights
Under POPIA you may ask to see the personal information we hold about you, ask us to correct or delete it, and object to marketing. Email support@morve.co.za. We may need to confirm your identity first.

Complaints
If you are unhappy with how we handle your information, please contact us first. You can also complain to the Information Regulator of South Africa: www.inforegulator.org.za.

Contact
MORVÉ, 16 Napoleon Street, Saxonsea, Atlantis, Cape Town, Western Cape, 7349, South Africa
support@morve.co.za | 065 981 9170