Terms of service

 

Terms of service
Last updated: 15 October 2026

These terms apply when you use morve.co.za or buy from MORVÉ ("we", "us"), a South African online store run by a sole proprietor. By placing an order you agree to these terms, together with our Shipping, Refund and Privacy policies.

1. Orders
When you place an order, you are making an offer to buy. We accept your order when we confirm it by email and your payment has been received. If we cannot fulfil an order, for example because an item is out of stock or a price was shown incorrectly, we will tell you and refund you in full.

2. Prices and payment
All prices are in South African rand (ZAR). Delivery within South Africa is free. The total you see at checkout is the total you pay. You must use a payment method you are authorised to use.

3. Delivery
Delivery times are explained in our Shipping policy. They are estimates. If your order is significantly delayed, damaged or lost, we will replace it or refund you as set out in our Shipping and Refund policies.

4. Cancellations, returns and refunds
Our Refund policy explains how returns and refunds work. You may also cancel an online purchase within 7 days of receiving your goods, as allowed by section 44 of the Electronic Communications and Transactions Act. Your rights under the Consumer Protection Act are not affected, including your right to return a faulty item within 6 months for a repair, replacement or refund.

5. Product information
We try to describe and photograph our products accurately. Colours may look slightly different on your screen. Results such as how much space a vacuum bag saves depend on what you pack.

6. Using our website
You may use this website for personal shopping only. You may not misuse it, copy its content for commercial use, or interfere with how it works.

7. Intellectual property
The MORVÉ name, logo, website text and images belong to MORVÉ or are used with permission. Please do not copy them without our written consent.

8. Relationship with Shopify
MORVÉ is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with MORVÉ. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and MORVÉ, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with MORVÉ.

9. Liability
To the extent allowed by South African law, we are not responsible for indirect or consequential loss. Nothing in these terms limits any right you have under the Consumer Protection Act or any liability that cannot legally be excluded.

10. Privacy
How we handle your personal information is explained in our Privacy policy.

11. Complaints and disputes
Please email support@morve.co.za first so we can try to resolve the problem. If we cannot, you may contact the Consumer Goods and Services Ombud (www.cgso.org.za).

12. Governing law
These terms are governed by the laws of the Republic of South Africa.

13. Changes
We may update these terms from time to time. The version on this page when you place your order applies to that order.

14. Contact
MORVÉ, 16 Napoleon Street, Saxonsea, Atlantis, Cape Town, Western Cape, 7349, South Africa
support@morve.co.za | 065 981 9170