Refund policy

Refund policy

30-Day Stay-Sealed Guarantee
If a bag will not hold its seal or the pump stops working within 30 days of delivery, email us at support@morve.co.za with a photo. We will replace it or refund you. You do not need to post anything back.

Damaged, missing or wrong items
If your order arrives damaged, goes missing or is not what you ordered, contact us and we will replace it or refund you.

Changed your mind?
You have 30 days after receiving your order to request a return. Items must be unused and in their original packaging. To start a return, email support@morve.co.za with your order number. If your return is accepted, we will send you the return instructions and a shipping label. Please do not send items back before you have contacted us.

Sale items
Items bought on sale are covered by this policy in the same way as full-price items.

Exchanges
The fastest way to get a different pack is to return the one you have and place a new order once the return is accepted.

Refunds
Once we have approved your refund, it goes back to your original payment method within 10 business days. Your bank may take a little longer to show it. If more than 15 business days have passed since we approved your refund, email us at support@morve.co.za.

Nothing in this policy limits your rights under South African consumer protection law.